Refund & Return Policy

Last Updated: December 19, 2025

At MASTER MUSCLES, we deal with health-sensitive products (dietary supplements). To ensure the safety of all our customers, we maintain a very strict return policy. Please read the following carefully before making a purchase.

1. The "Unopened Seal" Rule

Due to health and safety regulations in the Kingdom of Bahrain, supplements cannot be returned or exchanged once the safety seal is broken or the packaging is tampered with. To be eligible for a return:

  • The request must be made within 14 days (not 30, to ensure product stability) of receiving the item.

  • The item must be unopened, unused, and in its original shrink-wrap/seal.

  • The packaging must be in the same condition as received (no dents, tears, or heat damage).

2. Rare Exceptions for Returns

Returns are only accepted in extremely rare cases, which are:

  • Wrong Item Sent: If you received a product different from what you ordered.

  • Damaged on Arrival: If the product arrived with a broken seal or significant damage that affects the contents (must be reported immediately).

  • Expired Product: If the product delivered has an expiry date prior to the delivery date.

3. How to Start a Return

If you meet the strict criteria above, contact us at contact@mastermuscles.net with:

  1. Your Order Number.

  2. Clear photos and a video of the unopened product and the shipping label.

  3. Reason for the return.

Note: Items sent back to us without prior approval will not be accepted and will be returned to the sender at their expense.

4. Non-Returnable Items

We strictly cannot accept returns for:

  • Any supplement where the outer or inner seal has been opened or tampered with.

  • Products sensitive to storage conditions (e.g., probiotics or certain liquid aminos) once they leave our facility.

  • Items purchased during Flash Sales or using limited-time discount codes.

  • Gift cards.

5. Damages and Issues

Please inspect your order immediately upon reception. If the item is defective or damaged, you must contact us within 24 hours. We may require a photo of the courier’s receipt and the damaged packaging to process a claim.

6. Refunds

Once we receive and inspect your returned item (to ensure the seal is 100% intact), we will notify you of the approval or rejection of your refund.

  • If approved, the refund will be processed to your original payment method within 10 business days.

  • Please note that shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund unless the error was ours.

7. Exchanges

The fastest way to ensure you get what you want is to return the unopened item you have (once approved), and make a separate purchase for the new item.