Refund policy

Return, Refund & Cancellation Policy

Last Updated: September 21, 2026

At MASTER MUSCLES, we sell dietary supplements, sports nutrition products, foods, beverages, and related products. Because many of these products are health- and hygiene-sensitive, specific conditions apply to returns.

This policy explains when an order may be returned, refunded, exchanged, or cancelled.

1. Change-of-Mind Returns — Bahrain Orders

For eligible orders delivered within the Kingdom of Bahrain, you may request a return within 14 days of receiving your order.

To qualify for a change-of-mind return:

  • The product must be unopened and unused.
  • The original safety seal, shrink-wrap, or protective packaging must remain fully intact.
  • The product must be in its original condition and packaging.
  • The product must not show signs of improper storage, damage, misuse, or tampering.
  • Proof of purchase or the relevant order number must be provided.
  • The return must be approved by MASTER MUSCLES before the item is sent or brought back.

Opened dietary supplements or products with a broken safety seal are generally not eligible for change-of-mind returns for health and safety reasons.

2. Faulty, Incorrect, Damaged or Non-Conforming Products

If you receive a product that is:

  • Different from what you ordered.
  • Damaged on arrival.
  • Delivered with a broken or compromised seal.
  • Expired at the time of delivery.
  • Defective.
  • Materially different from the product ordered.

Please contact us as soon as possible.

For delivery-related damage, we recommend contacting us within 24 hours where reasonably possible so that we can investigate the issue quickly. This recommendation does not limit any mandatory consumer rights available under applicable law.

Depending on the circumstances, an appropriate solution may include:

  • Replacement.
  • Refund.
  • Store credit.
  • Another suitable remedy agreed with the customer.

Nothing in this policy limits any consumer rights that cannot legally be excluded under the laws of the Kingdom of Bahrain.

3. Opened Products

Dietary supplements, foods, beverages, and other health-sensitive products generally cannot be returned simply because the customer changed their mind once:

  • The safety seal has been opened.
  • The protective packaging has been removed.
  • The product has been used.
  • The packaging has been tampered with.

However, this restriction does not automatically apply where the product itself is faulty, incorrect, damaged, expired, or otherwise subject to rights that cannot legally be excluded.

4. Sale, Promotional & Final Sale Items

Products purchased during promotions, sales, or using discount codes remain subject to this policy unless the product is clearly identified as Final Sale before purchase.

Items clearly marked as Final Sale are not eligible for change-of-mind returns.

This does not affect any rights relating to faulty, incorrect, damaged, expired, or non-conforming products.

5. International Orders

Change-of-mind returns for international orders are generally not accepted because of international shipping costs, customs procedures, and restrictions relating to dietary supplements.

If MASTER MUSCLES sends:

  • The wrong product.
  • An expired product.
  • A materially incorrect order.

Or if another issue for which MASTER MUSCLES is responsible occurs, please contact us and we will review the case and provide an appropriate solution.

Customs requirements vary between countries. Customers are responsible for confirming that products may legally be imported into their destination country.

Any mandatory rights available under applicable consumer law remain unaffected.

6. Customs & International Carrier Issues

MASTER MUSCLES cannot guarantee how foreign customs authorities handle an international shipment.

We are not responsible for delays caused solely by:

  • Customs inspections.
  • Import restrictions.
  • Customs clearance procedures.
  • Duties or taxes imposed by the destination country.
  • Incorrect or incomplete information provided by the customer.

Claims involving loss or damage during international transit will be reviewed based on the circumstances, available carrier information, and applicable law.

7. How to Request a Return or Report a Problem

Before returning any product, contact us with:

  • Your order number.
  • A brief explanation of the issue.
  • Clear photographs where relevant.
  • Video evidence where reasonably required to verify damage, packaging condition, or another issue.

Email: contact@mastermuscles.net
Phone / WhatsApp: +973 3397 1697

Do not send a product back before receiving return instructions from MASTER MUSCLES.

8. Refunds

Once an approved returned product is received and inspected, we will notify you of the outcome.

If the refund is approved:

  • Refunds for online payments will normally be issued to the original payment method.
  • Approved refunds are generally processed by MASTER MUSCLES within 10 business days.
  • Your bank, card issuer, or payment provider may require additional time to reflect the refund.
  • Original delivery charges are generally non-refundable for change-of-mind returns.
  • Where a return results from an error by MASTER MUSCLES or an eligible product issue, applicable return or replacement costs will be handled accordingly.

For eligible orders originally paid by Cash on Delivery, the refund method will be arranged directly with the customer.

9. Exchanges

Where an exchange is approved, MASTER MUSCLES may:

  • Replace the eligible product directly; or
  • Ask the customer to complete the approved return and place a new order.

Availability of replacement products cannot be guaranteed.

10. Order Cancellation

You may request cancellation before an order has been:

  • Fulfilled.
  • Dispatched for delivery.
  • Prepared and confirmed as ready for store pickup.

Because Bahrain orders may be prepared and dispatched quickly, particularly same-day delivery orders, cancellation cannot always be guaranteed once processing has started.

If a prepaid order is successfully cancelled, the refund will be processed using the applicable refund method.

Once an order has been fulfilled or dispatched, the return provisions of this policy apply.

11. Contact Us

For returns, refunds, cancellations, or order issues:

MASTER MUSCLES
Email: contact@mastermuscles.net
Phone / WhatsApp: +973 3397 1697
Kingdom of Bahrain